Privacy Policy

Who to contact

Sunergy operates this website. For privacy questions, access, correction or deletion requests, contact contact@sunergy.co.in or +91 73396 17710.

Information we handle

• Enquiries you choose to send: your name, phone number, city or locality, selected solar service and optional notes. The site prepares these details in a WhatsApp message. They reach Sunergy only if you send that message in WhatsApp. You may also contact us by phone or email.
• Website operation: our hosting and security providers may process your IP address, browser and device information, pages requested, access times and security signals to deliver and protect the site. They may set necessary cookies; see our Cookie Policy.
• Calculator inputs: the solar and EMI calculators run in your browser. This website does not send or save the numbers you enter.

Why we use it

We use information you send to respond to your enquiry, discuss a site visit, prepare a proposal if requested and provide related support. Technical information is used to operate, secure and troubleshoot the website and comply with applicable law. We do not use the current site to collect information for advertising or sell enquiry details.

Who may receive it

Relevant Sunergy team members may see enquiries you send. Our hosting and security providers process technical data to run the site. If you choose WhatsApp, Meta/WhatsApp handles your message under its own policies; the prepared message opens in WhatsApp before you send it. The site also loads Google Fonts, which may receive technical connection data such as your IP address. We do not automatically send website enquiries to a lender or government agency. If a later service needs that, we will explain it separately.

Retention and security

We keep enquiries only as long as reasonably needed to respond, provide a requested service, resolve disputes or meet legal obligations, then delete or anonymise them where practicable. Hosting and third-party retention is governed by those providers. We use reasonable safeguards, but no internet service can promise absolute security.

Your choices and rights

You can choose not to send the WhatsApp message. You may request access to, correction of or deletion of information held by Sunergy, withdraw consent where applicable, or raise a privacy grievance using the contact above. We will respond in accordance with applicable law. Withdrawing information needed for an enquiry may limit our ability to respond to it. You may also manage cookies in your browser; see the Cookie Policy.

Children, other sites and transfers

This site is intended for adults. If a minor needs to contact us, a parent or guardian should do so. WhatsApp, Google and hosting providers have their own privacy practices and may process data outside India. Please review their policies before using those services.

Changes

We will update this page when our practices change and show the new date above. Material new uses of personal data will be explained when introduced.